Accessibility Policy Statement

Accessibility Policy Statement

Several laws have existed in Ontario since the 1980s to address “accessibility” for disabled individuals.. Despite this, accessibility remains limited, with disabled persons not having equal access to many of Ontario’s “goods and services”. The Ontario Government enacted the Accessibility for Ontarians with Disabilities Act (AODA) in 2005, setting out a framework by which all organizations (business and non-profit) will work towards making Ontario fully accessible to all Ontarians by 2025. The goal is to ensure that people with disabilities have the same kinds of opportunities to participate in Ontario society, as people without disabilities. This law was developed to:

  • provide a greater understanding of the barriers that people with disabilities face
  • identify, remove and prevent such barriers
  • promote a more inclusive society in Ontario

As such, the Province has created and will enforce certain mandatory “accessibility standards” that businesses and organizations that provide goods and services to people in Ontario have to meet.

These standards reference the full range of disabilities, including physical, sensory, health, mental health, developmental, medical, learning, or injury, which may or may not require an assistive device or service animal. Standards have been developed in four areas:

  • Customer Service Standards
  • Integrated Accessibility Standards covering: Information & Communication, Transportation and Employment

Standards will be developed in the future for Building Environments.

Standards in each area are unique and legislated “Regulations” specify the elements that organizations must comply with in order to make goods and services equally accessible to those with and without disabilities.

Sunbeam Centre, and all of its satellite Departments, are committed to ensuring that its services and supports to individuals, and access to such services; their environments; their employment practices; and their information/communication strategies follow legislative requirements. This commitment is supported by an organizational Strategic Plan and Policies and Procedures. These formal documents include organizational Vision and Mission Statements, Core Values and Service Principles which collectively recognize the dignity, independence, equality of opportunity, and right to integration into the community, of all citizens who approach us.

Sunbeam Accessibility Standards in the area of Building Environments, shall be established as they become law.